FAQ

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[accordion title=” TERMS OF USE – web shop” open=”0″]

[accordion-item title=”About payments and orders”]

you can pay with PayPal and via PayPal you can pay with your credit card. Your payment will not be deducted until we have send your order, and only the amount you approved upon the purchase will be deducted. We use encryption technology SSL (Secure Socket Layer) to ensure that your personal data are safe. We need your name, address for delivery, e-mail address and telephone no. to be able to execute your order. This information we treat with confidence.

As soon as you have made your order, an order confirmation will be sent to your e-mail.

All prices are including VAT.

Credit card charges have to be paid by you.

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[accordion-item title=”Currency”]

All transactions are made in DKR (Danish Crowns).

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[accordion-item title=”Free Delivery”]

SHOSHAN web shop offers you free delivery world wide. We use Post Denmark, GLS or UPS to deliver to you as quick as possible. All orders are processed from our office in Frederiksberg.

Delivery will within Denmark take 1-2 days and up to 3-4 days within EU and 5-6 days outside the EU.

Please notice that possible customs expenses will be covered by you concerning deliveries outside EU. We operate from Monday to Friday with exception of Danish public holidays.

Please notice that you do not have the possibility to have your order delivered to your working address.

Please notice that goods cannot be left to you without a signature.

Please note that we are unable to deliver to post office boxes.

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[accordion-item title=”Returns”]

You can return your order within 14 days upon delivery. All return packages should be clearly marked as a return package. All shipping and customs clearance charges are at your own expense when returning goods with the exception of faulty/wrong delivered items.

In case of fauty items, In the first place, we shall correct any errors and, in the second place, get you a new item in case of a failure.

Return your package to:

SHOSHAN, Frederiksvej 16 st.tv., DK-2000 Frederiksberg

CVR No. 26100526

Items have to be returned in perfect condition, unused, unwashed and without scent or marks of perfume, make-up and deodorant. Always remember to get a proof of postage at the post office when returning items. The items are your responsibility until they reach our warehouse.

PLEASE NOTICE THAT AN ITEM CANNOT BE RETURNED IF THE HANGTAG IS MISSING.

In case you want your money back, you need to include the receipt in your return letter/parcel. You are responsible for the purchased items until we have received the returned items. When SHOSHAN has received and approved the returned item, we refund the charges to you credit card account within up to 15 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have.

According to EU law we offer you a 2 years guarantee on the item from the day you receive it. The guarantee only covers production faults and not wrong use or treatment of the item.

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[accordion-item title=”Privacy Policy”]

The data gathered by SHOSHAN on the SHOSHAN site is intended for SHOSHAN. You can give or refuse your consent to the data gathered via this order being used in connection with the SHOSHAN customer files and likewise to it being used by third parties.

Conforming to the data protection act 1998, you have also the right to access, modify or change your personal data information by writing to customerservice@shoshan.dk

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[accordion-item title=”Contact”]

If you have any questions please email us at customerservice@shoshan.dk

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[accordion title=”Wholesale inquiries” open=”0″]

[accordion-item title=”Wholesale orders”]

Wholesale customers are welcome to make order requests or inquiries directly by phone to our head office: +45 4081 3215 or mail sales@shoshan.dk
You can also contact our sales agent in Denmark, Kirsten Gronemann by phone: +45 4081 3215 or mail info@kgmodeagentur.dk

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[accordion-item title=”Wholesale prices?”]

All prices shown on the site are retail prices including VAT. Please ask for our wholesale prices at sales@shoshan.dk

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[accordion-item title=”Where can I see the latest collection”]

Our collections are presented in our showroom (by appointment only):

SHOSHAN

Frederiksvej 16 st.tv
DK-2000 Frb.
Copenhagen
Denmark

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[accordion-item title=”Which collections are available for wholesale buyers?”]

SHOSHAN Collection.

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[accordion title=”General Questions” open=”0″]

[accordion-item title=”How are the sizes?”]

All styles show size information in European sizes: 34-44 or XS-XL

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[accordion-item title=”Can I order a specific style custome-made in my size?”]

Yes, that is possible.

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[accordion-item title=”I like a style from the lookbook, but it doesn’t have a price?”]

Not all styles from the SHOSHAN collection are in stock at the web shop, only those shown with prices.

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[accordion-item title=”Can I see or try the clothes from your web shop?”]

Yes, our showroom is open for private customers once a week, every Thursday from 9-16 or on request.

Phone us for an appointment, call us at +45 60 15 65 88

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